Privacy Policy

What information do we collect?

We collect information from you when you fill out our contact form.

When completing our contact form, you may be asked to enter your name and e-mail address. You may, however, visit our site anonymously.

Sharing, Storage & Use of the Information You Submit

When you contact us via our online contact form, we’ll use the information you supply only to respond to your query or comment. The information will be stored for 3 months to best serve you should you require any further assistance. After this period, the information you supplied to us will be deleted.

We won’t contact you for any purpose other than to discuss your enquiry, and your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the service requested.

Third Parties for Online Payments

We use the following third parties to process online payments:

• Stripe – you can view their privacy policy on their website.

All of the information supplied is stored on a secure server, and transmission is via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider's database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential.

Your Rights Under GDPR (2018)

In accordance with the General Data Protection Regulation 2018, you have the right to the following with reference to the information we store:

• Access – the right to access your personal information.
• Rectification – the right to have inaccurate personal information rectified or completed if it is incomplete.
• Erasure – the right to have your personal information erased where there are no overriding legal obligations.
• Restrict processing – the right to request the restriction or suppression of your personal data.
• Portability – the right to obtain and reuse your personal information for your own purposes across different services.
• Objection – the right to object to the processing of your personal information in certain circumstances.

If you wish to exercise any of these rights, please send your request by email or by post using the address below:

Frazermore LLP
31 Wellington Road
Nantwich
Cheshire
CW5 7ED

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience (your information helps us to better respond to your individual needs)
• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions
  • Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
• To administer a contest, promotion, survey or other site feature

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider's database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enable the sites or service provider's systems to recognise your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, and keep track of advertisements.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Complaints

If you believe that we are not holding your information correctly or are unhappy with how we have handled your information, you may complain to the Information Commissioner's Office. You can do this via their website https://ico.org.uk/concerns or by calling 0303 123 1113.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 13.08.25